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Common purchase queries answered
Orders and Shipping
Due to the Covid-19, Delivery time for some country can be longer than 30 days. Each order we ship with tracking code and you can follow it , hope you can understand. Thanks!
We can not influence that. Normally 10-25 business days (Saturday, Sunday & Public Holidays NOT INCLUDED) to Australia, USA, Russia, Singapore, Indonesia, Germany, France 20-30 business days to most other countries.
If for whatever reasons or it may be, you did not received your item during the stated period, kindly be patient with our postal services, they are human too.
A delivery conformation and tracking number will be sent via email when your order is send. All items will be dispatched from our warehouse and shipped via Vietnam Post Registered Airmail, unless other agreements exists.
The given delivery times are based on our experiences.
In individual cases, and in times of increased post congestion at post offices and customs, it may take slightly longer durations.
You can change adress at My Account page => Address => And edit your address
No. Our website uses Paypal. PayPal secure. You can pay with PayPal with most credit cards even if you do not have an account with PayPal.
No, we not charge any tax. Important NOTE: Please find out about the import regulations of your country so you do not get into trouble.
We are shipping Worldwide. If you have any questions please contact us, we are friendly.
Your order will be packed in one box. If the order is large it will be a big box.
Since tariff arrangements in different countries can change frequently, this can lead to delays and sometimes impose additional charges by the recipient country. Although we adhere to general world shipping standards, we can not know the details of import regulations. We recommend you to inform you of all the relevant local laws in your country.
This is most likely because the local postal service does not update their information frequently. If, however, you do not receive your package after 8 week, please let us know.
Yes of course, Please contact us to get more information.
No, we do not require a minimum purchase amount.